Job Description

Overview Communications Specialist - 136831 at UC San Diego Health. This role supports the Health System Operator responsibilities across three hospitals and multiple outpatient locations, operating a Cisco Call Center phone system and providing information, messaging, and EMR in-patient information services. Responsibilities Operate the Cisco Call Center phone system and handle a high volume of calls in a professional manner using established scripts and procedures. Provide telephone information, directory assistance, on-call information, messaging services, departmental listings, and EMR in-patient information. Monitor, respond to, and process life-critical codes according to procedures. Accurately document tasks within the relevant systems and provide customer service, troubleshoot issues, and create repair tickets in the enterprise Track It database. Maintain daily staff/faculty listings to support the web messaging system, departmental directory listings, and on-call information listings. Perform other administrative support functions as required. Minimum Qualifications Two (2) years of previous related experience in a communications and/or administrative support role for a large, complex system. Excellent customer service skills with the ability to communicate clearly and handle a high-volume of calls in a large call center. Professional interaction with staff and physicians in person. Proven accurate typing skills with formatting knowledge and proofreading skills of own work. Strong attention to detail, including data input, and knowledge of internet browsing. Ability to function effectively in an environment of changing priorities. Strong problem-solving skills with the ability to work independently and exercise good judgment. Preferred Qualifications Knowledge of and experience with Cisco Call Center phone system. Knowledge of MS Office (Outlook, Excel, Word) and EPIC. Special Conditions Must be able to work various hours and locations based on business needs. Flexibility to work days, evenings, nights, weekends, and holidays for staff coverage. Employment is subject to a criminal background check and pre-employment physical. Compensation and Benefits Pay Transparency Act: Annual Full Pay Range: $33,900 - $75,335 (prorated if appointment percentage is less than 100%). Hourly equivalent: $16.24 - $36.08. Hiring Pay Scale: $25.46 - $36.08 / Hour. Worksite: Hillcrest. Appointment Type: Career. Appointment Percent: 100%. Union: CX Contract. Total Openings: 1. Work Schedule: Variable, 10 hrs/day, Variable. UC San Diego values and welcomes people from all backgrounds. If employed by the University of California, you will be required to comply with vaccination policies and any applicable directives. Life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment where applicable. Recruitment and Compliance UC San Diego Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. See Anti-Discrimination policy and related information at the UCOP site. UC San Diego is a smoke and tobacco-free environment. Marijuana and drug-free environment policies apply. #J-18808-Ljbffr UC San Diego Health

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