Job Description

Impact Collective is hiring a Customer Service Associate in New York, NY. The Quality Customer Service Associate is required to execute all tasks regarding client services. As a Quality Customer Service Representative you will learn how to explain product benefit and use to consumers on behalf of our clients.

Customer Service Associate Responsibilities:

• Work with the customer service team to complete tasks
• Handle tasks on assigned customer accounts
• Accurate data entry and paperwork regarding customer accounts
• Proofread documents to ensure accuracy
• Responsible for the accuracy of all entries for client services and sales.
• Assist in creating new training exercises
• Maintain positive, professional, public speaking, and analysis skills
• Comfort working with iOS, Microsoft, and mobile tablets
• Create an analysis report of team success rates.
• Assist customers with questions on concerns regarding their account, troubleshoot, and solve problems

Customer Service Associate Requirements and Key Skills:

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

• Ability to follow direction
• Team player
• Proficient in MS Office
• Outstanding public speaking and written communication skills
• Complete tasks accurately, efficiently and quickly
• Business Attire Required
• Leadership Skills
• Ability to Stand 4 hours in duration
• Good organizational skills and multitasking skills

*Please submit your resume to apply for the Customer Service Associate Position. Candidates for the Customer Service Associate position should have flexible scheduling availability. 

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