Job Description

Overview

Klaviyo is hiring a Customer Success Manager (Spanish Speaking) to support customers scaling with Klaviyo. CSMs are a critical part of our success and the success of our customers. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Responsibilities

• Be passionate about your customers success and establish yourself as the trusted advisor for 45+ customers



• Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals



• Identify and recommend additional Klaviyo products to help increase revenue for your customers



• Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation



• Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience



• Work to set priorities and establish a plan to resolve open issues in a timely manner



• Provide customers with a combination of both strategic guidance and tactical support



• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals



• Contribute feedback to Product on product improvements to enhance customer engagement



• Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion

Who You Are

• 2+ years of customer facing experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time



• Fluent in English and Spanish (spoken and written)



• Experience explaining how to reach key goals using software with end users



• A track record for creative problem solving for customers and end users



• Experience in marketing or advising customers on marketing strategy



• Comfortable discussing account renewals, upgrades, and cancellations



• Thrives in a collaborative environment



• Excellent organizational and project management skills



• Excellent communication skills via phone, video conference and email



• Curious and eager to learn



• Able to adapt in a quickly changing environment



• Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint



• Track record managing customer relationships through Salesforce or similar CRMs



• Experience using email marketing platforms and E-Commerce platforms a plus

About Klaviyo

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

Important notices: Our privacy and applicant processing information. By applying you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can view the Job Applicant Privacy Notice here (FR).

We began using Covey Scout for Inbound on April 3, 2025. For NYC, certain Covey features may qualify as an AEDT. Our independent bias audit report regarding Covey is available upon request.

Compensation

Base Pay Range For US Locations: $72,000$108,000 USD. Our total compensation package may include participation in the companys annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to learn more about our Total Rewards package.

Get to Know Klaviyo

Were Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star: delighting our customers. If youre ready to do the best work of your career, where youll be welcomed as your whole self from day one and supported with generous benefits, we hope youll join us.

Klaviyo is committed to equal opportunity and non-discrimination in all aspects of employment. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, disability, veteran status, marital status, or any other characteristic protected by law.

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