Inbox Stars is a top retention marketing agency boasting clients such as Patrick Ta, Truewerk, Everytable and Riot Games. We strive for channel excellence, innovation, flexibility, results, and top-tier technical knowledge. We provide our clients with best-in-class service and quality while producing consistent, strong, and measurable growth. You will be working with some of the best email marketers in the world. This role will start out at 40 hours per week with a 90-day trial period and the strong possibility to convert to FT based on performance. Please note: accountability to campaign schedules is non-negotiable and may result in odd hours, ex. you cannot log off on a Friday without ensuring weekend campaigns are scheduled and ready to go. Acting as a day-to-day contact on various client accounts executing the production, QA and deployment of SMS, opt-ins, and Emails from a predetermined strategy and plan Building emails and SMS in various tools (will provide training) QAing all work and ensuring a 99% accuracy score per quarter Organizing and updating client assets and keeping hubs updated with project status Supporting the Email Strategist on managing day-to-day requests and trafficking to appropriate resources Assigning and briefing design teams in the email production pipeline Using AI tools and proprietary prompts to generate copy for review from the Email Director Collecting client feedback and sending to the appropriate resource Ensuring revision is completed before sending to the client Accountability for timelines, following up with clients and ensuring deadlines are met on both sides Ability to answer questions quickly (or get answers) on behalf of our clients Willingness to help triage requests and get them to the appropriate teams for action Be highly responsive to Slack and email - within 2 hours during business hours. Willingness to hop on calls or quickly connect with clients to keep projects moving Open to helping clients on a screenshare navigate digital tools like Google Docs and Figma for revisions and feedback or doing live feedback sessions to move projects along Assisting with miscellaneous tasks like compiling links, collecting assets, etc. Extremely comfortable with ClickUp, Slack and Google Suite (Docs, Sheets) or similar digital tools Comfortable with consistently changing targets, competing priorities, and frequent pivots Goals: Keep creative revisions to 2 or less on all creative 99% QAaccuracy on all SMS and emails Less than 2 hour response time to client questions Keep churn under 5% of Monthly Recurring Revenue (MRR) per quarter. Qualifications Experience or comfort with customer service or client-facing roles. Experience in hospitality or customer service is totally welcome - does not have to be agency. Bonus points if delighting customers and making people’s day a little better is your jam! Extremely organized. This is not optional and is critical to success in this role. A sense of urgency. We act quickly and collaboratively to solve problems for our clients. Digital and personality aptitude - you will be given a short questionnaire to fill out to ensure a fit as part of your application Natively digital - you must possess excellent technical skills with computers and be able to navigate your way around them easily without constant support (IE - installing programs, jumping on video calls, using Google docs, etc) 0-1 years of experience in any digital medium, you will be trained and we will pay you to become certified in the tools we use so no specialized experience is necessary 0-1 years of experience using AI in a professional environment Open to learning new tools like Klaviyo, Attentive, Customer.io and other ESPs and SMS providers Flexible, easygoing, and enjoys working with people (Bonus points for sense of humor, we take play seriously and laugh while we work) There is no college degree requirement for this position - come with a great attitude, willingness to learn, and desire to put in the work and we’ve got you Pay: Pay for this role is $20/hr with room to grow and possibility to extend into an FTrole. Please note this role is US only - no overseas candidates will be considered. Get our weekly newsletter filled with tips on AI, performance hacks and more. #J-18808-Ljbffr Inboxstars
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