Pay Rate: $17.00/hr Location: Smithfield, RI (Hybrid) Schedule: Mon - Fri, 8-hour shift between 8:00AM - 8:00PM EST Training Schedule: First Week; Mon - Fri, 8-hour shift between 8:00AM - 8:00PM EST Join our team as an Entry-Level Technical Support Specialist, where you'll play a vital role in a dynamic technology rollout call center environment. You will be responsible for providing essential first-level troubleshooting support to technicians, vendors, and contractors implementing advanced computer technology in CVS stores. This is a fantastic opportunity for tech enthusiasts looking to kickstart their career! Your day-to-day tasks will involve: Handling inbound and outbound calls through a queue while utilizing a tracking application for system validations. Updating records and communication via email, Excel, and other platforms when not on calls. Supporting multiple technical rollout projects, which may have varying timelines, including evenings and across different time zones. Flexibility is key; candidates must be willing to adjust shift times as project needs arise, with advanced notice provided for any required changes. As an Entry-Level Technical Support Specialist, you will receive comprehensive training and access to all necessary applications and systems. Your training will consist of an initial week spent fully in-office, from Monday to Friday, during an 8-hour shift in the 8AM to 8PM EST window. We are committed to helping you succeed from day one! A-Line Staffing Solutions
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