Job Description

Overview The General Manager will oversee the operations and employees of Nature's Wonders. They will work to establish efficient processes and procedures, increase the performance and volume of the store as well as build and lead an effective & enthusiastic team of associates. Essential Functions Implements daily operations, including customer service, overseeing cleanliness of the store, and assigning tasks as needed. Maintains an exceptional level of customer service, making the final call on returned merchandise or other customer matters, collaborating with owners and team to create and maintain a store culture that cultivates a positive work environment as well as an exceptional shopping experience for the customer. Stays actively involved, ensuring each department lead follows budget guidelines, keeping inventory accurate, keeping workstations clean and organized, and staying current on standard operating procedures. Manages issues and maintenance related to refrigerators, freezers and all other equipment, complete daily deposits and bookkeeping as needed, work with Database Coordinator to identify and resolve any point-of-sale issues that may arise. Directs and coaches team, hires and oversees training of new hires, sets work schedules, and distributes to staff, reviews time off requests, place employees at different stations depending on the needs of the day. Ensures team is cross-trained and delegate tasks as needed when store is not busy. Partners with Human Resources as needed on associate matters. Enters documentation in Workday. Facilitates and speaks at monthly staff meetings. Ensures that the team is up to date on all required communication through email and stand-up meetings. Motivates and encourages team, coaches on performance, and administers annual performance evaluations. Establishes and monitors sales goals, sales reporting, and spending data to set department budgets. Sets goals and with creative ideas to incentivize department leads for hitting or exceeding goals, identifying areas of budget and sales that need attention and/or improvement, and implementing changes, as necessary. Identifies ways to improve function, creating and documenting new policies and procedures. Acquires Leadership training as necessary to ensure continuous growth and improvement. Plans and executes store marketing efforts to identify best use for marketing budget. Collaborates with social media marketing team, meet with advertising representatives as needed and oversee monthly/seasonal displays and décor with marketing collateral. Collaborates with store leadership, partakes in quarterly meetings, coordinates monthly sales and marketing with other location(s), exchanges ideas and shares creative efforts, communicates with other location leadership as needed.

ALL OTHER DUTIES AS ASSIGNED

Experience / Qualifications Minimum Degree Required: High School Diploma or Equivalent Years of experience: 10+ years in retail, or 5+ years in Retail Management Knowledge, Skills, and Ability Exceptional customer service skills Outstanding leadership abilities Thorough understanding of retail functions Travel Requirements Minimal travel required. Physical Requirements Regular computer work, walking, and standing. Occasional sitting and lifting up to 50 lbs. Independent Judgement Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor. Full Time Benefits Summary Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. #J-18808-Ljbffr Bass Pro Shops

Job Tags

Full time, Seasonal work, Local area, Immediate start, Flexible hours,

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