Job Description

Member Service Representative

JOB-10044875

Anticipated Start Date

September 8, 2025

Location

Sugar Land, TX

Type of Employment

Contract Hire

Employer Info

Our client is a global leader in energy technology, providing cutting-edge solutions across the oil and gas industry. Operating in over 100 countries, they focus on digital innovation and sustainable practices to drive the future of energy and support the transition to lower-carbon operations.

Job Summary

W e are seeking an experienced Member Service Representative with a background in credit union or banking operations. The ideal candidate is service-oriented, detail-driven, and self-sufficient, with the ability to work with minimal supervision while collaborating effectively in a team environment. This role requires strict adherence to privacy standards and financial regulations, as well as exceptional communication and customer service skills.

Job Description

• Greet and welcome members and visitors professionally; provide prompt, accurate, and efficient service.
• Respond to member inquiries via email, phone, walk-ins, call center tickets, and member relationship software in a timely and professional manner.
  
• Open new member accounts and service existing accounts; maintain accurate and complete member information.
  
• Assist members with plastic card issues, including mailing cards as needed.
  
• Promote and cross-sell credit union products and services based on members’ needs.
  
• Perform account maintenance and ensure appropriate documentation and member authorization.
  
• Serve as backup teller: process deposits, loan payments, and credit card payments; cash checks, verify signatures and balances, and place holds as necessary.
  
• Maintain confidentiality and ensure compliance with all applicable policies, procedures, and federal regulations (e.g., BSA, Patriot Act, OFAC).
  
• Answer phones and assist members with accurate and clear information.
  
• Support other team members and departments as needed.
  
• Other duties as assigned.

S kills Required

• Must have recent experience (minimum 2 years) as a Teller or Member Service Representative in a credit union or banking environment.
• Previous cash handling experience required
• Ability to perform responsibilities independently and effectively manage time and tasks.
• Strong communication skills – both oral and written.
• Exceptional interpersonal skills; ability to work with a diverse membership and staff.
• Ability to maintain professionalism under pressure and manage multiple priorities in a fast-paced environment.
• High level of discretion with confidential and sensitive information.
• Demonstrated commitment to delivering outstanding member service.

Education

• Highschool diploma or GED

Pay Rate

• $21 per hour

Additional Details

• Teller Cash Recycler experience – a plus
• Fiserv/DNA core system experience – a plus
• Must be self-motivated and able to work with minimal supervision
• Must be able to work well in a team-oriented environment
• Credit Check required
• No Bankruptcy, No Collections

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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