Job Description

Job DescriptionJob Description Project Manager, Public Policy Operations Description: Policy department partners with governments and community stakeholders in 180,000+ jurisdictions to shape fair, forward-thinking regulation. Within Policy, the Engagement & Infrastructure (E&I) group provides the data, tooling, and campaign infrastructure that empower teams to: Engage hosts, guests, regulators, and opinion leaders at scale Run targeted policy and grassroots advocacy campaigns Deliver real-time political intelligence to decision-makers The Project Manager, Public Policy Operations will unify project-management work across multiple areas of Policy Operations work. The focus is to ensure every policy tooling initiative, I.e.: Outbound communications; support requests; tooling/capability enhancement projects; land on scope, and with measurable impact. Duties: Production Queue Own the global production queue for all Public Policy outbound communications (email, landing pages, in-product messages, etc.), ensuring the production team builds and delivers every asset on time, in scope, and aligned with brand/policy guidelines. Serve as the intake “Air traffic controller” for campaign requests. Evaluating briefs for completeness, prioritize based on impact and urgency, and allocate resources across copy production, and data segmentation. Proactively screen content to: Identify potential roadblocks (legal reviews, data-privacy constraints, localization issues) early enough to course-correct. Recommend data-driven A/B experiments, personalization tactics, or channel optimizations to improve engagement. Project Management Maintain and continuously refine Kanban/Sprint workflows (e.g., Jira, Asana) that provides real-time visibility for 150+ stakeholders across regions and functions. Produce concise daily/weekly queue reports highlighting status, blockers, and capacity forecasts; escalate risks to leadership with clear mitigation plans. Deliver briefs that summarize progress against OKRs, highlight success stories, and outline next steps. Stakeholder & Communications Management Function as the primary point of contact for regional Policy, Government Relations, and Comms teams. Hosting recurring syncs to surface requirements, share metrics, and align on priorities. Translate non-technical stakeholder requests into actionable project requirements for content and data teams. Tooling & Process Enablement Gather continuous feedback from end users, convert it into product backlogs, and partner with technical teams to test and launch enhancements that streamline the production queue. Requirements: 4+ years of hands-on project or program management in policy, gov-tech, or highly regulated environments. Proven success coordinating distributed teams and user large bases (100+ end users) across multiple time zones. Demonstrated expertise with: Salesforce (or equivalent CRM) implementation and adoption Marketing automation / outbound communication platforms Political-intelligence or gov-relations tooling (e.g., Quorum) Strong analytical skills. Comfortable defining OKRs, building dashboards, and presenting data-driven recommendations. Exceptional written and verbal communication. Able to translate technical concepts for non-technical audiences. Bonus: familiarity with data-visualization tools; experience in policy, lobbying, or campaign operations. Why This Role? You’ll be the orchestrator who ensures that our policy tooling, campaigns, and data infrastructure run like clockwork, enabling us to innovate hand-in-hand with governments worldwide. If you thrive on cross-functional collaboration, love seeing projects move from whiteboard to global rollout, and believe technology can advance smart regulation, we’d love to meet you! Compensation: $46.29 – 51.72/hr W—2 Req ID: 36253832 #J-18808-Ljbffr ZipRecruiter

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